Help & Faqs
How do I create an account with Maniaclife?
- It will take only a minute, to create an account, just enter your name, email, mobile number, password, and click ‘Signup’.
How do I reset my forgotten Password?
- You can do by clicking forgot my password link available on the login/sign-in page.
Can I unsubscribe from Promotional Email and Newsletter?
- We are sorry to see you leave, you can do by clicking the unsubscribe link in the email or Go to My Account and Select My Subscription and untick general subscription and save.
How do manage my Address?
- Once you signed up, you can add or edit your address under the ‘My Address page’ available in ‘My Account’.
How to place an order?
To purchase a product, follow these steps:
- Browse through our wide selection of products and select the item which you like to buy.
- Select the correct size by referring to the size chart and click ‘Add to Cart’.
- Once you added all the products, click the ‘cart’ icon located on the top right corner of the page. You have the option to continue shopping or click ‘checkout’.
- If you are a new user, create an account or login with your existing Maniaclife account.
- After that, review your order details and shipping/delivery address and continue to make payment.
- Select any payment option like Credit/Debit card, Net Banking, UPI, Wallet, or COD(Cash on Delivery) and click ‘Place Order’.
How do I know that my order has been placed?
- After your order successfully placed, you will receive a confirmation Email/SMS with all the details. Also, you can see your order on the ‘My Orders page’.
How My Order will be received?
- Your order will be delivered to your doorstep within 3-5 business days depends on your location by our delivery partners.
I attempted to place an order through Credit/Debit Card/Net Banking/UPI/Wallet, my money was deducted but the order was not successful. What to do now?
- Please be patient, do not panic. Kindly check your account statement to ensure the amount has been debited.
- If your account has been deducted due to payment failure, normally the amount will be credited back to your account within 10 bank working days.
- For further assistance you can write to us at email@example.com or call us on +91 421 495 6365, we’ll help to resolve it.
Is there any benefit if I pay online for my order instead of COD?
- Absolutely, to encourage digital payment we are providing a flat 5% discount on your total cart value.
Is it secure to purchase online using my Credit/Debit Card/Net Banking/UPI/Wallet?
- All transactions are processed through a secure encrypted connection. Rest assured your transaction is completely safe.
Can I place an order through COD, is there any additional charges?
- Of course, you can purchase your order by Cash on Delivery. There are no additional charges for COD orders. But we strongly recommend making payment online for a flat 5% discount on your total cart value.
Have there any hidden fees/charges?
- Absolutely there are not any hidden/additional charges.
Are there any shipping charges?
- A Big no. We provide ‘Free Shipping’ on all orders.
Is there International shipping available?
- No, we are not shipping outside of India.
How much time does it take to ship my order?
- After your order has been successfully placed, your product will be processed and shipped within 24-48 hours.
When will I receive my product?
- Once your product is shipped, it will take3-5 business days to reach your destination.
Where to find my tracking details and how to track it?
- Once your order is shipped, you will be notified with tracking details by Email/SMS. Also, the same can be found from the ‘My Orders page’.
What happens If I am unavailable at my destination/my order is undelivered?
- Our Courier partner will attempt again to deliver on the next business day. If they are unable to deliver the product, it will be returned to us. For prepaid orders, we will initiate a refund to the original mode of payment.
What are the conditions of the return policy?
- ‘No questions are asked’ customers can return their products within 15 days after delivery. Please be sure the product is returned in original conditions without any damage.
How to apply for a return?
- We are sorry that our product does not meet your expectation. You can apply from the ‘My Orders page’ go to the order and click ‘Return’.
How to Return the product.
- Once your return request is processed, we will arrange for our courier partner to pick up the Return items from your address within 24-48 hours.
Can I cancel my order?
- We are sorry to hear that. Yes, you can cancel your order until we ship your product. It can be done from the ‘My Orders page’ select your order and click ‘Cancel’.
I missed the cancellation window, my product is shipped, how do I cancel now?
- Do not worry, we are here to help you. You can refuse to receive the product while our delivery partner attempts to deliver it.
How much time does it take to initiate the refund for Returns?
- Once we received your order, we will start initiating a refund. It takes 5-10 bank working days, to reflect in your accounts.
How much time does it take to initiate a refund for Cancellation?
- If your cancellation request is processed, it takes 5-10 bank working days, to reflect in your accounts.
How do I receive my money back for the returned product?
- For prepaid orders, the amount will be credited back to the original mode of payment.
- For COD orders, You can share your bank account details by writing to firstname.lastname@example.org, we will start processing the refund after we receive your bank details.