a). What are the conditions of Return policy?
No questions are asked’ customers can return their products within 7 days of after delivery. Please be sure the product is returned in original conditions without any damage.
b). How to apply for a Return?
We are sorry that our product does not meet your expectation. You can apply through clicking Tracking/AWB number where you have an option to request for ‘Return’.
c). How to Return the product.
Once your Return request is processed, we will arrange our courier partner to pick up the Return items from your address within 24-48 hours.
a). How much time does it take to initiate the refund for Returns?
Once we received your order, we will start initiating for a refund. It takes 5-10 bank working days, to reflect in your accounts.
b). How much time does it take to initiate the refund for Cancellation?
If your cancellation request is processed, it takes 5-10 bank working days, to reflect in your accounts.
c). How do I receive my money back for the returned product?
For prepaid orders, the amount will be credited back to the original mode of payment.
For COD orders, You can share your bank account details by writing to firstname.lastname@example.org, we will start processing the refund after we receive your bank details.
d). What is the refund process for multiple discounted orders where all but one product is returned?
Refund Policy in case of Multiple orders:
- If you purchased more than one product from our store with a discount and returned the products by keeping only one product.
- Your discount will be disqualified and your order will be considered as a single purchase and the original price of the kept product will be taken into account for the refund calculation.
- Let's say you purchased three products A, B & C from our store at a discounted price.
- However, you later decided to return two of the products (Product B and Product C), while keeping only one product (Product A).
- According to our refund policy, since you are returning products that were part of a multiple product discount, the discount will be disqualified.
- This means your order will be treated as a single product purchase, and the original price of the kept product will be used for the refund calculation.
- Please note that the actual refund amount might be further adjusted based on shipping modes, and other charges.
Refund Amount = Total Value of Multiple order - Original price of kept product