B2G1 FAQ

Buy 2 Get 1 FREE – Frequently Asked Questions

1. How does the Buy 2 Get 1 FREE offer work?
Add 3 eligible products to your cart, and the lowest-priced product will be free. The offer applies to every set of 3 eligible products.

2. Is the offer applicable to all products and collections?
Yes, the offer is applicable to all products and collections.

3. Which product will be free if I add three products with different prices?
The lowest-priced product among the eligible items in your cart will be free.

4. Can I mix and match T-shirts, shirts, jeans, trackpants, and other categories?
Yes! You can mix and match products across different categories.

5. Do I need a coupon code, or will the offer apply automatically?
No coupon code is required. The offer will be applied automatically to your eligible cart.

6. Can I buy six products and get two free?
Yes! When you purchase 6 eligible products, the 2 lowest-priced products will be free.

7. Can I combine the Buy 2 Get 1 FREE offer with other discounts or prepaid offers?
The offer can be combined with the applicable prepaid discount but cannot be combined with other discount offers.

8. Are Cash on Delivery (COD) orders eligible for the offer?
Yes! The Buy 2 Get 1 FREE offer is available on both prepaid and Cash on Delivery (COD) orders.

9. Can I return products purchased under the B2G1 offer?
No. Products purchased under the B2G1 offer are eligible for exchange only. Returns and refunds are not allowed.

10. Can I get a refund instead of an exchange?
No. The B2G1 offer is strictly exchange-only. Refunds and returns are not permitted.

11. Can I exchange the free product for a different size?
Yes, you can exchange the free product for a different size, subject to availability and the applicable exchange policy.

12. How many times can I exchange a product?
Only one exchange is allowed per order. A second exchange is not permitted.

13. What is the exchange period?
Exchange requests must be raised within 7 days of delivery. Requests made after 7 days will not be accepted.

14. How do I request an exchange, and how long will it take?
You can request an exchange through the Return & Exchange section under the Support menu on our website. Once your request is approved, it will be processed within one day, and the replacement product is expected to reach you within 5–7 days.

15. What happens if my requested exchange size is out of stock?
If your requested size is unavailable, please contact our customer support team. You can choose another eligible product of the same price, subject to availability and approval.

16. What happens if I receive a damaged, defective, or incorrect product?
Please contact our customer support team and share a clear, uninterrupted unboxing video for verification. Our team will assist you with the exchange process as per our policy.

17. Is an unboxing video mandatory for exchange requests?
Yes. A clear, uninterrupted unboxing video is mandatory as proof for any damaged, defective or incorrect Product exchange request. Requests without valid video proof may not be accepted.

18. Can I accept the parcel if it appears to have been opened or tampered with?
No. Please do not accept the parcel if it appears to have been opened, tampered with, or damaged. Report the issue to the delivery partner immediately.

19. Can I cancel or modify my order after placing it?
You can cancel your order before it is shipped. Once the order has been shipped, cancellation or modification may not be possible.

20. Are there any charges for exchanging a product?
No, there are no additional charges for exchanges, subject to the applicable exchange policy.